Refund policy

Thank you for shopping at our store. Please read this policy carefully before purchasing, as it outlines your rights regarding our premium digital assets and templates.

1. Digital Products Refund Policy Due to the intellectual property and instant download nature of digital products, all sales are final. Once you purchase a template and receive access to the download links or original source files, we generally do not offer refunds, returns, or exchanges.

Unlike physical goods, digital assets cannot be "returned" or "restored" to our possession once downloaded.

2. Exceptional Circumstances Your absolute satisfaction is our top priority. We will review refund or replacement requests on a case-by-case basis under the following strict conditions:

• Corrupted or Broken Files: If the downloaded file is corrupted, defective, or contains a critical technical error that prevents you from using it, and our support team cannot fix it.

• Incorrect Description: If the product delivered is fundamentally different from what was shown on the product page.

• Double Purchase: If you accidentally purchased the exact same template twice in a single transaction, we will gladly refund the duplicate charge.

3. Time Limit Any claim or support request regarding a defective digital asset must be submitted within 14 days from the date of purchase. Requests made after 14 days will not be eligible for review.

4. How to Request Assistance If you experience any issues or believe you qualify for an exception, please contact our support team at [Your Support Email Here] with your Order Number and a detailed description (including screenshots if applicable) of the technical problem. Our team will respond within 24-48 hours to help you resolve it.